The firmSecurity and Data
Security and Data
You are about to share your financial information with us. Here is what happens to it.
Bank statements, identity documents, accounts where they are needed, and whatever you tell us on a call. This is the point at which most people hesitate, and it is a reasonable place to hesitate. Very few brokers will tell you where any of it actually sits, who can open it, or how long it is kept.
What happens to what you send
Where it is held
Everything you send us. Bank statements, identity documents, proof of address, accounts, and on a property case the valuation and legal paperwork that follows.
All of it sits in encrypted, access-controlled storage located in the United Kingdom, in a jurisdiction the UK recognises as providing an adequate level of protection, or elsewhere under safeguards recognised under UK data protection law.
Not in an inbox. Not on a shared drive. Not on anyone’s laptop. Agreements are executed through a secure electronic signature platform rather than by printing, signing and photographing.
Who can open it
Client identity documents, bank statements and financial documentation are not provided to personnel outside the United Kingdom.
Funding11 uses administrative and research support located overseas. That access is restricted to administrative and research work, is carried out under the Information Commissioner’s Office International Data Transfer Agreement, and is subject to written confidentiality obligations. Client financial documentation is excluded from it entirely.
Who it is shared with
Lending partners, for the purpose of assessing and arranging finance.
Beyond that, only where the work requires it or the law does: credit reference and fraud prevention agencies, the technology providers that run our systems, our own professional advisers, and regulators or courts where we are obliged. Every one of them is named in the Privacy Policy, and none of them is an advertiser.
We do not share it for marketing.
Funding11 is not a marketplace and does not circulate a case across a panel to see who responds. A case is submitted to the lending partner whose underwriting criteria it actually fits.
What we ask for, and what we do with it
When we ask for it
Once a case appears genuinely viable, and not before. Documentation is not collected in order to establish whether a conversation is worth having.
What we do not do
We do not sell data, to lead generators, to other brokers, or to anyone else. We do not run consumer credit searches. We do not pass your details to a panel of lenders to see who bites.
Credit searches
Some checks leave no mark on a file. Some do. Which is which is explained before anything runs. Where a lending partner searches at the point of submission rather than at offer stage, we tell you before we submit.
On automated tools
Funding11 uses secure technology platforms to assist with document review, financial analysis, fraud detection and application preparation. They make the work faster and more accurate.
Our own assessment tools do not make decisions. Every case is read by a person before anything is recommended to you.
Lending institutions run their own automated decisioning, and those are their processes rather than ours.
What you say, not just what you send
Telephone calls may be recorded and communications retained, for compliance, quality assurance, fraud prevention and dispute resolution. It also means there is an accurate record of what was said.
That includes the difficult parts. A bad year, a judgment, a facility that went wrong. Those notes are treated exactly the same way as the documents, and they are not repeated to anyone outside the case.
How long it is kept, and what you can ask for
How long information is kept
Six years following the end of the commercial relationship, which is the standard retention period for financial records. Longer only where the law requires it, or where the information relates to a live dispute or enquiry.
Within that period we decide what is worth keeping. We are not obliged to retain every note, message or working document, and we cannot produce what we no longer hold.
Your rights
You can ask for a copy of the personal data we hold about you, have it corrected, ask for it to be deleted or restricted, object to how it is being used, or ask for it to be transferred elsewhere.
No charge applies and we respond within one calendar month. Where a request is complex, or where several have been made, that can extend by up to two further months, and we will tell you if it does.
These rights are subject to the exemptions and limitations in UK data protection law. Some records we are required to keep, so a request to delete cannot always be met in full. Where that applies we will tell you what we have kept and why.
compliance@funding11.com 0203 475 9299
FND11 Ltd is registered as a data controller with the Information Commissioner’s Office, registration number ZA505754. A complaint about data handling may also be made to the ICO at ico.org.uk.
If anything here matters to you, ask before you send anything. We would rather answer it now.